I made an order but decided to cancel it shortly after.
The way this handled was nothing but excellent.
Alex, whom I spoke with in their 24x7 chat, was very receptive and friendly.
Getting a refund was no hassle at all. And I would recommend anyone to use this service.
I order on The Elder Scrolls and dofus
Dofus : Delivery within 10 min
Teso : Delivery in 1 day because they are a problem of stock but the support give me extra gold ^^